What is the pay scale for Support Manager Delhi Ncr?
The sanctioned remuneration is Rs. 25,500 - 29,200 (Level-4) under the 7th Central Pay Commission framework, accompanied by standard Central/State allowances including Dearness Allowance (DA), House Rent Allowance (HRA), and National Pension System (NPS) benefits.
What is the official application deadline?
The confirmed deadline for online application registration and fee settlement is 2024-12-01. Candidates are urged to finalize submissions in advance of the deadline.
How to verify authentic notification circulars from IGNCA Authority?
All official notifications and gazetted circulars are published directly on the verified sovereign domain ignca.gov.in. Always cross-check notice references against primary government bulletins.
Explore verified public authorities and related career tracks across the national network:
Register the entity on the GeM portal using a valid Digital Signature Certificate (DSC) and ensure all organizational credentials are verified to participate in the IGNCA tender process.
2
Attend the mandatory pre-bid clarification meeting to seek technical and commercial deviations, ensuring all queries are documented and addressed via official corrigendum issued by the IGNCA procurement cell.
3
Submit the two-cover bid comprising the technical proposal with supporting credentials and the financial BoQ, ensuring all documents are digitally signed and uploaded before the specified deadline.
4
Participate in the commercial BoQ financial opening process, where the L1 bidder is identified based on the lowest evaluated price, subject to technical qualification and compliance with all terms.
5
Receive the formal Letter of Award (LoA) from IGNCA, followed by the submission of the Performance Bank Guarantee and the signing of the formal service level agreement.
Technical Qualification Matrix & Due Diligence Standards
Bidders participating in Support Manager Delhi Ncr must satisfy the multi-tiered technical, financial, and statutory qualifying covenants detailed below:
Evaluation Benchmark
Mandated Technical & Financial Covenant
Statutory Benchmark
The bidder must demonstrate an average annual financial turnover of at least 30% of the estimated contract value during the last three consecutive financial years, supported by audited balance sheets.
Statutory Benchmark
The bidder must provide proof of executing at least one similar nature of service project for a Central or State Government entity or PSU within the last five years.
Statutory Benchmark
The bidder must possess valid registrations for GSTIN, PAN, EPF, ESI, and a valid Labor License under the Contract Labour (Regulation and Abolition) Act for operations in Delhi NCR.
Statutory Benchmark
MSME and Startup entities are eligible for relaxation in prior turnover and experience criteria as per Rule 170 of GFR 2017, provided they submit valid Udyam or DPIIT registration certificates.
The contract valuation for the Support Manager role at IGNCA must be derived from prevailing market rates for administrative consultancy. Per GFR 2017, an EMD of 2% of the estimated value is mandatory to ensure bidder seriousness, though MSMEs may seek exemptions under Rule 170. A Performance Bank Guarantee (PBG) ranging from 3% to 5% of the contract value is required upon award to secure performance obligations. The tender document fee is typically waived on GeM, but if offline, it remains non-refundable. Liquidated Damages (LD) are strictly capped at 0.5% per week of delay, with a maximum ceiling of 10% of the total contract value. These parameters ensure financial discipline, mitigate risks of non-performance, and align with standard public procurement financial protocols for service contracts within the Delhi NCR region, ensuring the entity is protected against potential service delivery failures or contractual breaches.
General Conditions of Contract (GCC) & Integrity Compliance
The contract shall adhere to the General Financial Rules (GFR) 2017, incorporating an Integrity Pact to ensure transparency. Dispute resolution shall be governed by the Indian Arbitration and Conciliation Act, 1996, with the venue fixed in Delhi. Payments will be processed on a milestone basis upon successful verification of deliverables. A Defect Liability Period (DLP) of six months post-contract completion is mandatory to address any residual service deficiencies. All statutory compliances, including timely remittance of EPF and ESI for deployed personnel, remain the sole responsibility of the service provider, with failure to comply resulting in immediate contract termination and forfeiture of the PBG.
Procurement & Bidding FAQs — Support Manager Delhi Ncr
Are Joint Ventures (JV) or Consortiums eligible to bid for this Support Manager role?
Generally, JVs are not permitted unless explicitly stated in the tender document; individual firms are preferred to ensure clear accountability.
What is the prescribed format for the EMD Bank Guarantee?
The EMD Bank Guarantee must be issued by a scheduled commercial bank in the specific format provided in the tender annexures, valid for 45 days beyond the bid validity.
What is the standard bid validity period for this procurement?
The bid validity period is typically 90 to 180 days from the date of technical bid opening, as specified in the tender document.
Does the contract include a Price Variation Clause (PVC)?
Service contracts of this nature are typically fixed-price; however, statutory wage revisions mandated by the Delhi Government may be considered for reimbursement.
How are technical evaluation marks calculated?
Technical evaluation is based on a Quality and Cost Based Selection (QCBS) or Least Cost Selection (LCS) method, assessing experience, personnel qualifications, and technical presentation.
Can an MSME claim exemption from the PBG requirement?
While MSMEs may be exempt from EMD, they are generally required to submit the Performance Bank Guarantee to ensure the security of the contract performance.